Placeholders filled per tenant: {{tenant_name}} {{property_name}} {{amount_due}} {{status}} {{due_date}} {{unit_label}} {{office_phone}} — and for the SMS, {{link}} = the payment link. "Reply STOP to opt out" is always appended to texts for carrier compliance.

🌎 Spanish is automatic for rows with language=es — the agent speaks Spanish, and the greeting, text, and voicemail are auto-translated from the English above on save. Nothing to translate here.

Upload a CSV/Excel with question, answer columns, or edit the table below. The agent answers only from these entries, only after confirming the tenant's identity, and always hands off payment-plan, dispute, hardship, waiver, legal, and amount-owed questions to the office (even if an entry seems to cover them). Put {{office_phone}} in an answer so it's right per property. Max 40 entries, ~300 characters per answer. 🌎 Spanish is auto-translated on save.

All tests use a sample tenant (Andrew · Simitar · $1,450 past due) — not your uploaded list.